Privacy Policy

Last Updated: June 2025

Important: This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Privacy and Other Legislation Amendment Act 2024.

1. Introduction

Rhosis (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you interact with our website and services:

Contact Form Submissions: Your name, email address, and any messages you provide through our contact form
Booking Inquiries: Information you provide when inquiring about our properties, including travel dates, group size, and special requirements
Guest Information: When you book through Airbnb or contact us directly, we may receive your booking details and guest information
Website Analytics: IP address, browser type, device information, pages visited, and time spent on our website
Property Management: Information related to our property management services for property owners
Cookies and Tracking: Information collected through cookies and similar technologies

2.2 Information We Do Not Directly Collect

While payment processing is handled through Airbnb, we may receive booking confirmations and guest details as part of our property management services.

3. How We Use Your Information

We use your personal information for the following purposes:

Managing and operating our short-term rental properties
Responding to your inquiries and providing customer service
Processing booking requests and managing reservations
Coordinating guest check-ins, check-outs, and accommodation services
Communicating with guests before, during, and after their stay
Managing our property portfolio and services for property owners
Improving our website, properties, and services
Analyzing website traffic and user behavior
Marketing our properties and services (only with your consent)
Complying with legal obligations and industry regulations
Ensuring the safety and security of our properties and guests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business, including web hosting, analytics, email services, cleaning services, maintenance providers, and property management tools
Property Owners: With property owners in our portfolio when necessary for property management purposes, subject to confidentiality agreements
Booking Platforms: With Airbnb and other booking platforms where our properties are listed, as required for reservation management
Emergency Services: With emergency services or authorities when necessary for guest safety or security
Legal Requirements: When required by law, court order, or government regulation
Business Operations: With professional advisors, insurers, and other parties necessary for our business operations

4.1 Airbnb Integration

As we list our properties on Airbnb, guest information and booking details are shared with Airbnb in accordance with their privacy policy. When you book through Airbnb, both our privacy policy and Airbnb’s privacy policy apply to your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using SSL encryption
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure storage of personal information

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Australian law. Our retention periods are based on legal requirements and business needs:

Guest booking and financial records: 7 years (required by Corporations Act 2001 for financial records and business compliance)
Employee records: 7 years (required by Fair Work Act 2009)
Tax-related records: 5 years minimum (required by Australian Taxation Office)
Contact form submissions: 2 years or until the inquiry is resolved
Website analytics data: 2 years for business improvement purposes
Marketing communications: Until you unsubscribe or withdraw consent
Safety and security records: 3 years or as required by law for guest safety purposes

When personal information is no longer required for these purposes and there is no legal obligation to retain it, we will take reasonable steps to destroy or de-identify the information in accordance with Australian Privacy Principle 11.2.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Complaint: Lodge a complaint about our handling of your personal information
Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website contains links to third-party websites, including Airbnb. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

12. Children’s Privacy

Our services are not intended for children under 18 years of age. Under Australian privacy law, individuals under 18 are considered children, and special care must be taken when handling their personal information.

12.1 Consent and Capacity

We assess the capacity of individuals under 18 to consent to the collection and use of their personal information on a case-by-case basis. Generally:

Individuals 15 years and older are presumed to have capacity to consent, unless circumstances suggest otherwise
For individuals under 15, we may require parental or guardian consent
All individuals under 18 must have the maturity to understand what is being proposed

12.2 Additional Protections

We do not knowingly collect personal information from children under 13 through our contact forms without appropriate parental consent. If you believe we have collected information from a child inappropriately, please contact us immediately.

12.3 Compliance with Children’s Online Privacy Code

We are committed to complying with Australia’s developing Children’s Online Privacy Code, which will provide additional protections for children’s online privacy by December 2026.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to lodge a complaint, please contact us:

Email: contact@rhosis.com.au

Office of the Australian Information Commissioner (OAIC):
If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the OAIC at www.oaic.gov.au or call 1300 363 992.