Terms of Service

Last Updated: June 2025

Important: These Terms of Service are governed by Australian law and comply with the Australian Consumer Law and Competition and Consumer Act 2010.

1. Acceptance of Terms

By accessing and using the Rhosis website (“Website”), you accept and agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Website.

2. About Our Service

2.1 Our Business

Rhosis is a short-term rental management company. We:

  • Own and manage a portfolio of short-term rental properties in Sydney
  • Provide full property management services for short-term rentals
  • List and manage our properties on booking platforms including Airbnb
  • Provide guest services including check-in, check-out, and customer support
  • Maintain and service our properties to high standards
  • Handle all aspects of the guest experience from inquiry to departure

2.2 Our Website Role

Our website serves as:

  • A showcase for our property portfolio
  • An information platform about our company and services
  • A direct contact point for inquiries and customer service
  • A gateway to our properties listed on Airbnb and other platforms

Important Notice: We are a fully licensed short-term rental management company. While some bookings may be processed through Airbnb, we are directly responsible for the accommodation services and guest experience at our properties.

3. Use of the Website

3.1 Permitted Use

You may use our Website for:

  • Browsing property information for personal, non-commercial purposes
  • Contacting us with legitimate inquiries
  • Sharing our content with appropriate attribution

3.2 Prohibited Use

You must not:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Copy, reproduce, or distribute our content without permission
  • Use automated systems to access or scrape our Website
  • Submit false, misleading, or inappropriate information
  • Interfere with the Website’s operation or security

4. Property Information

4.1 Accuracy

While we strive to provide accurate and up-to-date property information, we cannot guarantee the completeness or accuracy of all details. Property information is subject to change without notice.

4.2 Availability

Property availability shown on our Website is indicative only. Actual availability and pricing are determined by the property owners and Airbnb. Always verify current availability through Airbnb before making travel plans.

5. Third-Party Services

5.1 Airbnb and Other Booking Platforms

We list our properties on various booking platforms including Airbnb. When you book through these platforms:

  • The booking platform’s terms and conditions apply to the reservation process
  • We remain responsible for providing the accommodation services
  • Payment processing is handled by the booking platform
  • Both our terms and the platform’s terms apply to your stay
  • Guest communication and services are managed by us directly

5.2 Direct Bookings

We may also accept direct bookings and inquiries. For direct bookings:

  • These Terms of Service apply in full
  • We handle all aspects of the reservation and payment process
  • Separate booking confirmation and payment terms will be provided

5.3 Other Third-Party Links

Our Website may contain links to other third-party websites. We are not responsible for the content, policies, or practices of these external sites.

6. Intellectual Property

All content on our Website, including text, property images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not use our content without express written permission.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with Australian privacy laws.

8. Disclaimers and Limitations

8.1 Website Availability

We strive to maintain Website availability but cannot guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or other operational reasons.

8.2 Accommodation Services

We strive to provide high-quality accommodation services and maintain our properties to professional standards. However, to the extent permitted by law:

  • We cannot guarantee that our properties will meet all individual preferences or expectations
  • We are not liable for circumstances beyond our reasonable control
  • Property descriptions and photos are provided in good faith but may not capture every detail

8.3 Limitation of Liability

To the maximum extent permitted by Australian law, our liability for any loss or damage arising from your use of our Website or services is limited, except where such limitation would be contrary to Australian Consumer Law.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or other right that you may have under the Competition and Consumer Act 2010 (Cth) or similar state or territory laws, which cannot be excluded, restricted, or modified by agreement.

9.1 Consumer Guarantees

As a provider of accommodation services, we acknowledge that Australian Consumer Law provides certain guarantees about the quality and fitness of our services that cannot be excluded.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Website or breach of these Terms.

11. Termination

We may terminate or suspend your access to the Website at any time, with or without notice, for any reason including breach of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use constitutes acceptance of the modified Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rhosis regarding the use of our Website.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: contact@rhosis.com.au